Client Testimonials

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Don’t take it from us… read our testimonials from our many mortgage clients from all over BC and the Yukon Territory, from Port Moody, BC to Whitehorse to Dawson City, Yukon have to say about our mortgage brokering services!


I want to thank Susan for the awesome customer service she gave me while navigating the murky waters of banks and lawyers etc. She made it so easy and handled all my mistakes and lack of knowledge with ease and grace. Thanks so much again for all your help!

Karen, Home Refinance, Whitehorse Yukon

Thanks a million Susan and Alicia - I am about to move :) but believe you me - you guys have been amazing - I will definitely be passing your name and contact info around.

ME, Home Purchase, Whitehorse, YT

I contacted the ZANDERS team in a rather desperate situation. My long term financial institution after pre-approving me on my dream property was dragging me along, asking for unrealistic terms and at the very last moment said 'oh sorry we don't lend on that type of property'. I gave her what I felt was almost an unrealistic deadline as I had already extended the contract to purchase and with other offers on the table - I was going to lose my dream property unless she could secure the financing asap - there would be no more extensions for me. Susan and her team looked at my situation and tackled the problem. Within a couple of days they had a lender that was acceptable and willing to 'rush' the process. During that week Susan and her team came up with the finances, provided a daily update (with most days being several updates) and continually provided me confidence and support through this very stressful event. I now have a 'Ranch' that will eventually be my home and playground. Even after the deal was complete ZANDERS & Associates still contacts me to be sure things are going well and provides answers to my questions and concerns. Would I even consider going back to that financial institution again - That's an easy question to answer, 'NO'! Many thanks does not seem enough to Susan and her amazing team!

Johann & Sarah, Dream Home Buyers of 'Lil Mountain Ranch, BC

Living in the Yukon has been quite an adjustment from living in the Philippines, since we arrived in 2010. We thought that renting in Whitehorse would have the same rules for large families as the Philippines but they do not. We had a new baby to take care of and we struggled to find a place to rent. A nice couple we met at church let us stay with them until we found a place. We were in the rental for a year when, without notice, we were evicted for a parking problem. The nice couple let us stay with them again until we found another rental. We only stayed a year because we needed more space for our large family. We found another rental where we are currently living. We tried many times to get a mortgage approval but the bank refused us because I was only working part time. We were referred to ZANDERS & Associates and they were able to get us our miracle, a mortgage approval! Thank you Susan and your team for the help. We want you to know that deep in our hearts my husband and I are so thankful to you guys for all you did for us. We really do appreciate it. In God all things are possible. Now, we are happy to be moving into our new house soon. :D

M & J, Home Purchase, Whitehorse, YT

Thank-you! Thank-you! Thank-you! Words can't describe how much we appreciate your help with our mortgage. The easiest part of the whole transaction was dealing with you lovely ladies. I will never ask the bank for a mortgage again! You got us a smoking deal that will save us tens of thousands over the life of our mortgage.

EG, Home Purchase, Whitehorse, Yukon

Hi Susan, Just a token of my appreciation for all that you did for me. I will definitely recommend you, as your service was above and beyond. Thank you.

Don S, Refinance, Whitehorse, Yukon

How do you put up with us? and once again thank you for all of the work you do for us, I have never had a chartered institution put in the time to make things work like you do...thanks yet again...

DK, Home Purchase, Whitehorse, YT

As a new first time home buyer - I had many questions which I am sure Alicia and Susan of ZANDERS & Associates hear all the time. However, they took the time to answer clearly and concisely every question I had holding my hand through out the process with a personal touch I would never have expected - they simply went above and beyond. Moreover, I managed to secure the BEST rate period with them regardless of other brokers I spoke with. I need to mention this - because I called my bank of 20 years and asked to make an appointment before I picked up to call Alicia and Susan and they gave me an appointment to see someone a week later, which to me is incredulous, especially when I said I was in a rush and needed to get moving on this ASAP. I was very disappointed - I picked up the phone called Alicia and before I could even get to my bank appointment - I was provided with a pre-approval for a purchase amount and a mortgage commitment at a rate that my own bank even when they finally got the time to speak with me said they could not match. Simply put I was blown away by their personal touch - professionalism and exceptional rates. If you are buying your first home or any home and just need REAL genuine folks to speak with, call them and you will not be disappointed. I also want to mention I am not the sort of person that would say the above without feeling I needed too. I JUST want to say Susan, Alicia & Heather - YOU GUYS ROCK and please keep up this fantastic service and the personal touch that you provided me as core to your business model - you can only keep growing!!! All the best.

Misbah Elalami, Home Purchase, Whitehorse, YT

Susan, I hope you and your family are doing well. We are officially home owners and have moved into our new home! I just wanted to thank you so much for all of your help with our mortgage (and more!). It was great working with you and you made the entire process incredibly easier. Thanks again for everything.

Serina and Mario, Home Purchase, Port Coquitlam, BC

Hello Susan, I want to thank-you for all your help. I could never have done this without you!

Shawn G, Condo Purchase, Port Coquitlam, BC

"Thank you" is one of those wonderful phrases people use to express a special gratitude... Thank you for taking the time...

Doreen R, Home Purchase, Chilliwack, BC

WOW!!!! What a team!!!! $usan & Alicia you have no idea how much the two of you are appreciated!!! The personal service, going above and beyond, the great communication of every detail!!! You have made 2 people so very happy to now endure a new chapter in their lives. Thank you so very, very much!!!

Darin & Gerald S, Home Purchase, Whitehorse, YT

After 14 years in the car industry and giving top-notch service, rarely do I find people who will match my vigor in customer service! With my demands at work, having a company to take my needs and make them their own was great customer service! They know their processes very well and work with you to make sure your mortgage is on your terms! I got a rate that was better than the bank and way less hassle! I signed my papers after regular hours. I will refer all my staff, family and friends to ZANDERS & Associates. Please do yourself a favor call them and find out how to make the biggest purchase of your life easy!

Wyatt B, Home Purchase, Whitehorse, YT

It was a blessing coming across Susan Zanders and ZANDERS & Associates Mortgage Brokers Inc., while in the middle of our home purchase. Having lost confidence in our bank, Susan descended like an angel nearly immediately after submitting our inquiry. While carefully walking us through the process, calming our fears and uncertainties, she went above and beyond to make things happen correctly within a very tight time frame. We couldn't have done it without her. Thanks again to Susan and her amazing team at ZANDERS & Associates for making our dreams become a reality!

R & N, Home Purchase, Whitehorse, Yukon

Dear Alicia & Susan, It's the little things you do that mean so much! We just wanted to let you know how much we appreciated you both walking us through the mortgage process. Thank-you for all of your help!

Ron & Dinah N, Home Purchase, Port Alberni, BC

Through your personal service and explaining my options, I was amazed how you worked entirely in my interest to get the best mortgage, that saved me a lot of $$$ and suited my wants and needs! I will be referring you all of my friends!

Ryan, Home Purchase, Whitehorse, YT

Thanks Susan, I appreciate everything you've done for me. I don't know if I could have done it without you!

Kaitlin K, New Home Construction, Whitehorse, YT

I love my mortgage! After explaining all my options, you helped me find the best mortgage for me! I never thought I would love my mortgage, however this one is so easy managed online, it is great.

Paul, Home Purchase, Whitehorse, Yukon Territory

Susan Zanders is the best!!! I can't say enough about her and her company she will do her best to get you the best deal she can for you. I would use her in a heartbeat without question again and thanks Susan for all you help!!!

Darcy, Home Purchase, Whitehorse, YT

I just wanted to say thank-you so much for everything. I signed the mortgage papers yesterday, but was still nervous. Today I went to pay my accounts off. I have never dealt with anyone who worked so hard for me and my interests before. Thank-you for all your efforts and putting up with me.

Michelle C, Home Refinance, Whitehorse, Yukon Territory

I would like to thank you for the great service and help you gave to me on my search and eventual financing of my home. With all the stumbling blocks and penalties I have faced financially since my bankruptcy, this was one of the most pleasant transactions I have been able to do. It sure is nice and much appreciated by me that some people will still help and not just penalize me or reject my business because of past misfortunes. As a single parent trying to do my best to raise children in this day and working steadily for the last 30 years I probably appreciate this help more than most. Again my girls and I thank you so much. Good luck and good fortune to you.

Marty P & Family, Home Purchase, Prince George, BC

My apologies for the most tardy thank-you, but THANK YOU so very much for all your hard work and wisdom surrounding the purchase of our new house. A special mention must go to all your incredible patience during our "should we, can we, maybe" waffling. I can not begin to express my gratitude! I can honestly say without you this wouldn't have happened. The personal service you provide is a rarity in this day and age. I will continue to highly recommend you to everyone I know that is even pondering the thought of investments. Again thank-you for everything and should we consider further investments, we'll be sure to call! All the best to you and yours!

Lucy & Patrick S, Home Purchase, Tlell, BC

I know I've said this thousands of times already (it never hurts to say it more), but I'd just like to thank-you very much for processing all of this so quickly and efficiently. This deal would have gone down the drain had I kept waiting for the banks. So thank-you once again and I'll be sure to refer people to you if I hear they're looking for a mortgage broker!

Winluck W, Home Purchase, Whitehorse, Yukon Territory

Thank you again for helping us out on Kevin & Jody's mortgage financing, we truly appreciate it and we will definitely send referrals your way! Thank you.

Sonja Sutton, Realtor, Port Alberni, BC

Dear Susan and Alicia, WOW! YOU GUYS ARE AMAZING! Thank-you soooo much for all your hard work. The last two months feel like 10 years! Only because this was a very complicated project. To have to sell two properties and then go through the process of purchasing a new condo, I couldn't have done it without you guys. You worked so hard to help me see my dream become a reality. I am so grateful to you all! Yesterday I was at my bank and of course they were aware that I was buying the condo and that I had a few obstacles with going through my own bank. So I was speaking with a teller there and she was telling me that she had problems getting a mortgage, so I gave her your name Susan, and told her to check in with you. Her face lit up, and she wrote down your name. Of course I will be telling everyone I know who are looking for a mortgage to get a hold of you. Everyone deserves to see their dreams to purchase a home come true, and you are the people to make that happen! This is my testimony as I am not on FACEBOOK. Again THANK-YOU SOOOOOOO MUCH!

Vicki, Condo Purchase, Whitehorse, YT

Thank-you so much for your help. I truly appreciate all of it.

Lauraine O, Home Refinance, Watson Lake, Yukon Territory

I hope all is well with you. Whenever I hear that a couple is interested in a house /property purchase I immediately mention the superior service Nora and I received from you. Kalina, our friend, was not aware of your service. Living in an isolated community, I stated to Kalina that she should seek advice during the house purchase and that you would be a good person to start with. Kalina was so excited when I mentioned the hard work you did for us. It was rewarding to see the joy on Kalina's face. Whenever we crossed paths she kept me up to date with the house progress. At the end of the house purchase she gave me a big hug and thanked me for mentioning your name and the service that you provide. Once again, Susan, thank-you. We'll keep in touch.

Mike Mc, Home Purchase, Queen Charlotte, BC

With sincere gratitude for all your efforts in assisting to obtain my recent mortgage. I will always remember your kindness. It would give me great pleasure if you could find a few minutes in your busy schedule to join me for lunch some time soon. Sincerely yours.

Edna L, Home Purchase, Abbotsford, BC

My wife and I have recently purchased a townhouse at Mountainside in Port Moody and have obtained our interim financing and mortgage with the assistance of Susan Zanders. We are confident that we would not have been able to secure this purchase without Susan Zanders involvement. Not only did she pursue this matter with the bank on our behalf, she acted as a liaison between the developer, his agent and us, always in a professional, responsible manner. The amount of time and effort extended by her was well beyond that which one could normally expect in this situation and we are very appreciative of her efforts. Too often such dedication goes unrecognized. I have, therefore, requested Mrs. Zanders to provide us with your names as her supervisors so that we may write to you in this regard.

Peter B, Townhouse Purchase, Port Moody, BC

Thanks for your dedication and hard work at putting together this mortgage for us. We greatly appreciate it.

Rudy & Marie F, Home Refinance, Port Coquitlam, BC

Susan, thanks for the great work that you have always done for me. That's why after so many years I still call you for all my mortgage needs. Your company has always been friendly, honest, and fast! Thanks again!

AR, House Refinance, Coquitlam, BC

It's been wonderfully easy working with you over the years & look forward to doing so again.

Gord and Linda Mc, Home Purchase, Coquitlam, BC

It's all in place. The house is mine! My notary spoke very highly of you, especially about your ethical behavior. I thought you'd like to know. Thanks for all you help. Cheers.

Sandra H, Home Purchase, Coquitlam, BC

Thank-you very much and I will definitely be passing on your names to anyone who will listen! I really appreciate your prompt, knowledgeable and fourth coming "assistance".

Dave C, Home Purchase, Queen Charlotte, BC

Thank-you for all your hard work. I really appreciate it!!!

Ulla G, Home Purchase, Vancouver, BC

Thank you very much for working your numbers to get my "home". I still can't believe it!!! We are still getting accustomed to our new surroundings, its sooo quiet. We have been here one month today. All the boxes are finally put away and we are making a small garden. Just a few large pots and hanging baskets for my labs to water... and watch grow. I can't thank you enough for doing my mortgage and I tell everyone that you are "the best". Thank you for making my dream a reality.

Tracey, Home Purchase, Coquitlam, BC

I wonder how often, people thank one of the most important people in a real estate transaction. Without a mortgage approval, most properties would go "unsold". You're the greatest Mortgage Broker in the Business!!! Again Thank-you!

Len Wagner, Realtor, Burnaby, BC

Thank you so much for all of your hard work on trying to get us our community home for low-income families in the Down Town East Side. Even though it didn't work out in the end, you two worked really hard for us to make it happen. Thanks for not giving up and trying all of your options. I would happily recommend you to my friends who are looking for a house.

CW, Construction Mortgage, Vancouver, BC

I have been thinking about you. I just wanted to thank you from the bottom of my heart for all that you have done for me. You had to put up with a lot of my personal and frustrating affairs and I thank you for your patience and understanding. All your hard work really made my financial situation much more manageable. You were great! Thank-you very much!

Naila H, Home Refinance, Coquitlam, BC

I am mentioning your name and how great your mortgage service was for us as often as possible and I hope I can send you business in the future. Rick especially liked not having to leave the house. Thanks again.

Betty G, Home Refinance, Abbotsford ,BC

I was just talking with Jamie K. and thought I'd drop you a line to let you know what a great job you do. Jamie has not stopped raving about you and thanks me repeatedly for recommending you to him. Kamil and I had such a great experience with you twice now and everyone I've talked to that has any dealings with you has nothing but wonderful things to say. So I just wanted to let you know what an amazing job you're doing and even keeping everyone so happy in what can be a tumultuous time! Thanks again and take care!!!

Jessica S, Home Purchase, Mission, BC

We appreciate all you have done for us!

Fiona & Wayne L, Home Purchase, Port Coquitlam, BC

Hi Ladies, Thank you for the super job you did for me in securing my new home! I just love it... Thank you for always being sunny and upbeat!

Linda T, Home Purchase, Langley, BC

Thank you very much for your excellent service!

Shenaz D, Home Purchase, Port Moody, BC

Thanks for all the help. You're awesome!

Eden, Philip & Tanya Z - Home Purchase, Pitt Meadows, BC

Thanks for the prompt and efficient mortgage for me!

Jane A, Home Purchase, Surrey, BC

It was wonderful of you to put so much effort into obtaining our mortgage. Thank-you so much!

Eleanor R & Andrea C - Home Refinance, Delta, BC

It's been a blessing for us to know you've been so helpful to us. Thank-you very much for everything. Please keep in touch!

Wilma & Family, Home Purchase, Port Coquitlam, BC

Robin and I would like to thank-you for your efforts. The service was excellent. I appreciate the speed in which you resolved our small setback. Top notch personal service is hard to find these days. Thank-you very much.

Robin & Antonio, Home Refinance, Surrey, BC

We appreciate all the work you did in securing the mortgage for our apartment. It means the world to us. With many thank-you!

Ann & Hal A, Home Refinance, Coquitlam, BC

Thank-you for everything that you do! But especially for Niki's deal - we realize how much work it was for you to put her mortgage financing together.

Sandy Brownjohn & Mike W, Realtors, Coquitlam, BC

Thank-you... for all your effort in getting this difficult mortgage financing through!! Sorry that we had to "mess up your vacation". I hope that you enjoy the rest of your well deserved "time off". Best Regards.

Len Wagner, Sutton WestCoast Realty, Burnaby, BC

Thank you team, ZANDERS! You got us the best mortgage rate in short order, answered all our questions and recommended a very prompt, professional mobile lawyer to get it done. We will keep your card handy and share it with others.

The Jones, Home Refinance, Port Coquitlam, BC

You did a great job last night. I know it was a lot of work, but it was a big success. I hope you all get business from it.

Carole Walker, Broker Owner Prudential Sterling RealEstate, Burnaby, BC
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